What happens at your first appointment?


What to expect?

Your initial appointment will be 60-minutes for orthoapedic conditions and 75 for pelvic floor conditions. Your physiotherapist will be dedicated exclusively to one-on-one treatment time with you in our private and spacious treatment rooms.

We will ask a number of questions about your condition or injury. The information you tell us plays an important part in making an accurate diagnosis. Then we’ll do a clinical assessment to confirm the diagnosis.

We will take time and care at the end of the appointment to explain your problem and a treatment plan—in language you can understand.

You may receive some hands-on treatment during the first visit depending on your condition or injury. We will go over your plan for on-going management, including a time frame for your recovery, a schedule for further visits, if they are required, and the exercises you need to do at home. We will focus on the two or three key things you should do at home that will have the biggest impact on your recovery. We will send you an email with a link to your customized home-management exercises program.

What to wear?

Wear appropriate clothing to allow examination of the area requiring treatment. We can lend you shorts or an examination shirt (Johnny Shirt) if you need them. You are welcome to wear a mask, and at your request, our staff will wear one as well.

What to bring?

Bring any investigations you have (X-Ray, CT, MRI, reports). If you have a referral letter from your physician bring that, as well. Also, bring your health plan-information, if you have coverage.

What about return appointments?

Subsequent treatments last 30-minutes for orthopaedic issues and 60 minutes for pelvic floor physiotherapy. If your last subsequent appointment was 6 months or longer, you may be booked for a 60-minute visit to reassess a problem you’ve been treated for in the past. We always provide you with exclusive one-on-one time with your therapist

What about payment?

Payment is required at the time of your appointment, we take debit and credit cards (Visa, Mastercard and American Express) and can accept e-transfer. Certain private health insurance plans allow direct payment from the insurer and will be processed, where applicable, at the time of your appointment.