Your initial appointment will be 60-minutes, with your physiotherapist who is dedicated exclusively to one-on-one treatment time with you in our private and spacious treatment rooms.
To protect patients and staff, we will ask you COVID-19 screening questions and you will be required to disinfect your hands before being guided directly to your treatment room.
We will ask a lot of questions about your injury—the information you tell us plays a big part in making an accurate diagnosis. Then we’ll do some clinical and “hands-on” assessment to confirm the diagnosis.
We will take time and care at the end of the appointment to explain your problem and a treatment plan—in language you can understand—including why you, why now and, most importantly, what to do about it.
You may receive some hands-on treatment during the first visit depending on your injury. We will go over your plan for the on-going management of your injury, including a time frame for your recovery, plans for further visits, if they are required, and the exercises you need to do at home. We will focus on the two or three things you should do at home so you’re not burdened with too much to do. Your customized home-management program will be available to you via a website program called SimpleSet that you access from a link we will email you.
Wear a non-surgical mask to minimize the risk of COVID-19 spread and also wear appropriate clothing to expose the area requiring treatment. We can lend you shorts or an examination shirt (Johnny Shirt) if you need them.
Bring any investigations you have (x-ray, CT, MRI, etc). If you have a referral letter from a doctor bring that, too. Also, bring your health plan policy information, if you are a member of one.
Subsequent treatments last 30-minutes and always provide you with exclusive one-on-one time with your therapist.
Payment is required at the time of your appointment, we take debit and credit cards and can accept e-transfer. Certain private health insurance plans allow direct payment from the insurer and can be processed, where applicable, at the time of your appointment provided you have brought along your appropriate health plan policy information.